With the revised Markets in Financial Instruments Directive (MIFID II) cracking down on rogue trading and introducing greater regulations into the marketplace, you now need to consider the importance of having a robust mobile call recording solution in place like never before.
Throughout the years, several recording solutions have been introduced, and they have had implications for organizations. Let’s take a step back in time to explore the evolution of mobile call recording and the journey it has undergone to reach its current position in the marketplace today.
Evolution of Call Recorder Apps
Stage 1: Birth – 2011
You can download an application directly from your service provider to have access to 1st Generation mobile call recording. With this app, you can intercept and redirect inbound and outbound calls, placing them on hold, and connecting them to a call recording server through a Conference Bridge.
One advantage of this solution is its compatibility with any network you may be on. However, there are some drawbacks. Every call, both inbound and outbound, results in an additional outbound call to the conference, increasing call costs and causing delays of several seconds during call initiation. Additionally, this solution is technically non-compliant since users can switch off the app at any time, making it less suitable for regulated firms.
Stage 2: Second generation – 2012
You can maintain your existing number and handset while upgrading to the second generation of mobile call recording. In this solution, your SIM card is the only thing that changes. Mobile virtual network operators (MVNO) typically operate this solution, installing a recording capability into their network. You have two ways to record calls: ‘on-demand’ allows you to start recording halfway through a conversation, while ‘always available’ ensures continuous call recording. All recorded calls are stored and easily accessed through a secure and user-friendly web interface.
This approach offers several advantages. There are no delays or double dialing, as calls are automatically routed through a platform and delivered seamlessly to the destination number. Additionally, you can use your existing handsets or choose the one that suits you best as it is not dependent on specific software. However, one potential drawback is limited roaming coverage, which can be challenging since regulations mandate call recording regardless of location.
Stage 3: Emergence of the 3rd generation – from 2014
You can now record calls and text messages on any mobile device, regardless of the operating system, using network-based voice recording. The calls are routed to and from the handset through a mobile switching center and can be played back securely on a web interface. You have the option to integrate it into your organization’s landline or CPE-based recording system.
One of the key advantages of this network-based solution is a more reliable and seamless user experience at home and abroad. Additionally, some providers of this solution can work with your existing equipment, whether it’s on-premise, hosted, third-party hosted, or in a hybrid setup. They can even dual-stream recordings into your multiple call recording platforms.
So, the evolution of mobile call recording technology has been driven primarily by regulatory bodies aiming for greater transparency and observation of financial activities. Now the most balanced iPhone call recorder app in terms of functionality and ease of use is iCall. It can be an iPhone phone recorder, or it can record calls in high definition on any iPhone. The task of users is to download iCall iOS app and try it. This call recorder has additional valuable features: fast sending of recordings, a simple one-touch interface, unlimited recording duration, and professional-level sound quality. Ultimately, your choice of solution will depend entirely on your specific requirements and budget. However, why not start with iCall in free trial mode? There are simply no reasons.
Advanced Features of Call Recorder
Perhaps you need a technically advanced call recording application. To understand this, you need to appreciate the additional features that you can find in this kind of application. Choose the main ones for yourself and, based on your preferences, find the ideal application.
- Integrations: Some apps natively integrate with widely used platforms such as Google Drive, Notion, and Salesforce, among many others.
- Transcribe Media: As you speak, some of the services automatically transcribe your words into text format, which can then be summarized at a later time. As a productivity enthusiast, you’ll be impressed and excited by this feature.
- Smart Clean: Call recorder automatically deletes old call recordings to help you free up space.
- Shake-to-mark: What you’ll really appreciate about the call recorder is its shake-to-mark feature, which allows you to easily highlight important parts of your conversations. Please note that this feature is currently only available on Android.
- Whitelist Contacts: You can add specific contacts to the whitelist, and the application will ensure automatic recordings of their calls.
Call recording apps have come a long way since their inception and have faced challenges during this time, mainly due to regulatory pressure. Ultimately, this benefited the applications as they became more functional, reliable, secure, and accessible.